Welcome to the NEW Serenity Collection! click here for your fix of nature's joyful goodness x

PURCHASING & SHIPPING

 

Great care and attention is given to every order, commission, and sale. My objective is for you to be completely delighted with your purchase!

ORDERING:

HOW IS MY PAYMENT HANDLED?

Payments are taken through Stripe payment in British Pounds Sterling.  To find out more about how stripe manages your data, see here. We do not store any of your debit/credit card details.

SHIPPING:

I HAVE PLACED MY ORDER. WHEN WILL I RECEIVE THE ARTWORK?

Orders will be carefully packed and shipped within 5 working days. UK orders are sent via Royal Mail or Parcel Force Worldwide depending on size and weight. All shipments are tracked and require a signature on delivery. Most UK deliveries arrive within 2 days from time of shipping. If you need your order by a specific date, please contact me to ensure it can be delivered to you in time. There may be an extra charge for rush deliveries according to your requirements.

Shipping costs cover packing supplies, labour and transit fees.

CAN I COLLECT MY ARTWORK FROM YOUR STUDIO?

Yes, you are most welcome to collect your artwork in person from my studio.  When you place your order, select the ‘Studio Collect’ option. When the piece has been ordered I will email you and we can arrange a convenient day and time to meet. My studio is in Barton, Cambridge CB23 7BG.

WHAT ABOUT DELIVERY OF LARGE ARTWORKS?

For large and high value artworks it vital that these items are delivered safely. These artworks will have individual shipping requirements. This will be noted in the Shipping details with each product listing. Please checkout as usual and the estimated shipping charge will be added to your order. I will contact you via email to discuss specialist shipping to confirm how the artwork will be delivered. According to the delivery service chosen, actual costs may vary to the estimated cost shown.

CAN YOU SHIP INTERNATIONALLY?

Yes, I can ship to most countries. For international shipping outside of Europe, US and Australia, please send me an email with your details and the piece you would like to purchase for an individual quote. I will endeavour to provide you with the best and most cost effective shipping service to your location.

International shipments (outside the UK) may be subject to import duties and taxes according to the laws of the destination country. Any additional charges are at the customer’s expense. We have no control over these charges and accept no responsibility for additional charges.

Shipping costs cover packing supplies, labour and transit fees.

RETURNS:

WHAT IF MY ARTWORK ARRIVES AND I DON’T LIKE IT?

It is important you are happy with your new artwork so if it is not as you expect, you can request an exchange or refund within 7 days of receipt. Please send me an email and once a return has been agreed, you are responsible for returning the artwork in its original packaging and arranging delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and Stripe fees.

WHAT IF MY ARTWORK ARRIVES DAMAGED?

Great care and attention is given to carefully packaging all orders so that they arrive undamaged. If you receive an order that has been damaged in transit, please contact me via email within 7 days of receipt, and please take a photograph.

WHAT ABOUT OVERSEAS RETURNS?

At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.

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