PURCHASING & SHIPPING
Great care and attention is given to every order, commission, and sale. My objective is for you to be completely delighted with your purchase. The same applies to painting workshops, and this document includes our policies for the purchase, refund or transfer of these educational services.
ORDERING:
HOW IS MY PAYMENT HANDLED?
Payments are taken through Stripe or Apple Pay in British Pounds Sterling. To find out more about how Stripe manages your data, see here. We do not store any of your debit/credit card details.
SHIPPING:
I HAVE PLACED MY ORDER. WHEN WILL I RECEIVE THE ARTWORK?
Orders will be processed, carefully packed and shipped within 5 working days. UK orders are sent via Royal Mail or Parcel Force Worldwide depending on size and weight. All shipments are tracked and require a signature on delivery. Most UK deliveries arrive within 2 days from time of shipping. If you need your order by a specific date, please contact me to ensure it can be delivered to you in time. There may be an extra charge for rush deliveries according to your requirements.
For International shipping, please refer to the paragraph below on shipping Internationally. Please note that following Brexit, the changes for International shipping services between UK and EU continues to be an ever changing situation which is challenging for both seller and purchaser. Sue Rapley Art endeavours to provide up-to-date published postal information to customers for them to research and understand any additional charges that may be incurred when purchasing via Sue Rapley Art.
Shipping costs cover packing supplies, labour and transit fees.
CAN I COLLECT MY ARTWORK FROM YOUR STUDIO?
Yes, you are most welcome to collect your artwork in person from my studio. When you place your order, select the ‘Studio Collect’ option. When the item(s) has been ordered I will email you and we can arrange a convenient day and time to meet. My studio is in Barton, Cambridge CB23 7BG.
WHAT ABOUT DELIVERY OF LARGE ARTWORKS?
For large and high value artworks it vital that these items are delivered safely. These artworks will have individual shipping requirements. This will be noted in the Shipping details with each product listing. Please checkout as usual and the estimated shipping charge will be added to your order. I will contact you via email to discuss specialist shipping to confirm how the artwork will be delivered. According to the delivery service chosen, actual costs may vary to the estimated cost shown.
CAN YOU SHIP INTERNATIONALLY?
Yes, Sue Rapley Art can ship to most countries. For international shipping outside of Europe, US and Australia, please send me an email with your details and the piece you would like to purchase for an individual quote. I will endeavour to provide you with the best and most cost effective shipping service to your location.
Sue Rapley Art is delighted to offer International shipping (outside of the UK), however at this time, all shipping quotes are based on Delivery Duty Unpaid (DDU). This will not include customs charges applied by the recipient’s destination country, according to the laws set by the relevant authorities in the destination country. They will contact the recipient regarding any import duties that may need to be paid to release the parcel.
Shipping costs cover packing supplies, labour and transit fees.
RETURNS POLICY (ARTWORKS & WORKSHOPS):
WHAT IF MY ARTWORK ARRIVES AND I DON’T LIKE IT?
It is important you are happy with your new artwork so if it is not as you expect, you can request an exchange or refund within 7 days of receipt. Please send me an email and once a return has been agreed, you are responsible for returning the artwork in its original packaging and arranging delivery using the same service it was sent to you. Once the piece has been safely returned we will refund your payment within 14 days. Payment is refunded minus the cost of shipping and Stripe fees.
WHAT IF MY ARTWORK ARRIVES DAMAGED?
Great care and attention is given to carefully packaging all orders so that they arrive undamaged. If you receive an order that has been damaged in transit, please contact me via email within 7 days of receipt, and please take a photograph.
WHAT ABOUT OVERSEAS RETURNS?
At this time we are unable to offer a refund or return on any product(s) sent outside of the UK.
WHAT IF I AM UNABLE TO ATTEND A WORKSHOP I HAVE BOOKED?
In the event that you are unable to attend, you can request a refund at any time up to 28 days before the workshop date. If cancellation is made within 72 hours of the workshop date, your booking is not eligible for a refund.
Should you wish to transfer your workshop booking to another date (if available), you can request this with more than 28 days notice before the original workshop date booked. We are happy to transfer bookings free of charge on the first occasion. Any further changes required would incur a small admin fee. Unfortunately, with less than 28 days notice we will be unable to make a change, unless there is a waiting list for the workshop you have booked.
